UPDATED: July 22, 2026

At Sky Brundall Concepts, we want you to be satisfied with your purchase. If you're not completely happy with your order, we're here to help.

Please review the information below to understand our return and refund process.

Return Eligibility

We accept return requests within 30 days of the date your order is delivered.

To be eligible for a return:

• The item must be unused, unworn, unwashed, and in its original condition.
• The item must be returned with its original packaging and any attached tags.
• Proof of purchase (such as your order number or receipt) is required.
• Returns must be approved by our customer support team before being sent back.

Items returned without prior authorization may not be accepted or processed.

Made-to-Order Products

All products sold by Sky Brundall Concepts are made to order specifically for each customer after an order is placed.

Because of this, we encourage customers to carefully review product descriptions, sizing information, colors, and product details before completing their purchase.

If your order arrives damaged, defective, misprinted, or incorrect, we'll gladly work with you to resolve the issue in accordance with this Refund Policy.

How to Start a Return

To request a return, please contact us at:

Email: contact@skybrundallconcepts.com

Please include:

• Your order number
• The reason for your return
• Photos (if the item is damaged, defective, or incorrect)

Once your request has been reviewed and approved, we'll provide the appropriate return instructions and return shipping address.

Please do not send any item back without contacting us first.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives:

• Damaged
• Defective
• Misprinted
• Incorrect

please contact us within 48 hours of delivery and include photographs showing the issue.

After reviewing your claim, we'll work with you to provide an appropriate solution at no additional cost, which may include a replacement or refund where applicable.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Clearance or final sale items (unless they arrive damaged or defective)
• Products that have been used, washed, altered, or damaged after delivery
• Returns requested outside the 30-day return period

Exchanges

We do not offer direct exchanges.

If you need a different size, color, or product, please contact us first. Once your return has been approved (where applicable), you may place a new order for the item you would like instead.

Return Shipping Costs

If your return is approved because the item was:

• damaged,
• defective,
• misprinted, or
• incorrect,

Sky Brundall Concepts will cover the return shipping cost whenever a return is required.

For returns requested for any other eligible reason, the customer is responsible for return shipping costs.

Order Cancellations

Because all products are made to order, production begins shortly after an order is placed.

If you need to cancel or modify your order, please contact us immediately at:

contact@skybrundallconcepts.com

We'll do our best to accommodate your request. However, once an order has entered production or has already shipped, it can no longer be cancelled or modified.

Refunds

Once your returned item has been received and inspected, we'll notify you by email regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 10 business days.

Depending on your financial institution, it may take additional time for your bank or credit card provider to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at:

contact@skybrundallconcepts.com

We'll be happy to assist you.

Need Help?

If you have any questions regarding returns, refunds, cancellations, or your order, please contact our customer support team:

Email: contact@skybrundallconcepts.com

Support Location: via Britt Pulliam - 1 E Erie St., Suite 525-3230, Chicago, IL 60611, United States

We're committed to providing friendly, timely assistance and will respond to your inquiry as promptly as possible during normal business hours.